Your Privacy.Our Responsibility.

"Old Oasis", "we", "us" and "our" in this policy refer to the team operating Old Oasis Safari & Hotel in Bahariya Oasis, Giza Governorate, Egypt. Our website is oldoasissafari.com.

We are the point of contact for questions about personal information submitted directly through our website and our hotel and safari inquiry channels. For privacy questions or requests, email booking@oldoasissafari.com.

The details collected depend on the type of request or booking and the information you choose to provide.

• Contact details: your name, email address, telephone or WhatsApp number, and the content of your message.
• Trip preferences: preferred travel dates, group size, destinations, safari duration, pickup location, interests, accommodation or camping preferences, and other details submitted in a custom trip request.
• Reservation details: information needed to discuss, arrange or manage an accommodation stay or safari booking when those functions are available and used.
• Technical information: information such as an IP address, browser type, requested pages and security or server log data that website infrastructure may process when you visit.
• Communications: your correspondence with us by email, telephone or WhatsApp.

Please do not include passport numbers, payment card details, health information or other sensitive information in general inquiry forms unless our team specifically requests it through an appropriate channel and explains why it is needed.

We use relevant personal information to:

• Reply to inquiries about the hotel, safari experiences and travel arrangements.
• Review custom trip requests, discuss suitable itineraries, provide quotations and coordinate requested services.
• Manage reservations, booking communications, changes and customer support where applicable.
• Operate, protect and maintain the website, and investigate technical issues or misuse.
• Meet any applicable legal, accounting or regulatory obligations.

Where relevant data protection laws apply, the basis for processing may include steps requested before entering a booking agreement, performance of a booking agreement, legitimate interests in responding to inquiries and operating the service, compliance with legal obligations, or consent where required. The applicable basis depends on the particular activity and relevant law.

Sending an inquiry does not by itself mean you have subscribed to promotional marketing. If we offer an optional marketing subscription, its choices and any required consent should be presented separately.

A custom safari inquiry is not itself a confirmed booking. Our team will review availability, arrangements and prices separately.

We may share information only as relevant to operating the website, communicating with you or providing requested services. Recipients may include authorized team members, website hosting and email service providers, booking or payment technology providers where used, and travel or accommodation service partners involved in an agreed arrangement.

We may also disclose information when required by applicable law or to address fraud, security problems or legal claims. Third-party services, including messaging and hosting providers, may process data outside Egypt. Where international data protection rules apply, appropriate legal requirements and safeguards must be considered for such transfers.

Cookies and similar technologies may be used by WordPress, active booking features and essential website services to support website functionality, security or user preferences. Optional integrations, such as visitor analytics, anti-spam tools, marketing tools or embedded media, may introduce additional technologies if enabled on the site.

External services such as Google Maps and WhatsApp may receive information when you open their links or interact with embedded content. Images served from an external media host may also cause your browser to request resources from that host. Those services follow their own privacy practices.

You can manage cookies through your browser settings. Where the law requires consent for non-essential cookies, visitors should be given an appropriate choice before those technologies are activated.

We keep personal information for as long as reasonably necessary for the purpose for which it was collected, taking into account the type of inquiry or reservation, whether follow-up is pending, any ongoing customer relationship, security needs, and applicable legal or accounting requirements.

Inquiries that do not lead to a booking and completed booking records may be subject to different retention criteria. Copies may also remain temporarily in routine backups or email systems. You can contact us to ask about retention of your particular information or request its deletion where permitted by law.

We aim to limit access to personal information to those who need it for website operations, inquiries or booking arrangements, and to use reasonable administrative and technical safeguards appropriate to the information and services involved. No website, email system or online transmission can be guaranteed completely secure.

If you believe information submitted to Old Oasis has been accessed or used improperly, please contact us at booking@oldoasissafari.com.

Depending on the law that applies to you and the circumstances of processing, you may have rights to request access to personal information, correct inaccurate details, request deletion, restrict or object to certain processing, or obtain a copy of information in a portable form. If processing relies on consent, you may be able to withdraw that consent.

To make a request, email booking@oldoasissafari.com with enough information to identify the relevant inquiry or booking. We may ask for reasonable verification before disclosing or changing personal information. Some requests may be limited by legal or record-keeping obligations.

Where applicable, you may also raise a concern with the competent data protection or supervisory authority in your jurisdiction.

Travel inquiries may be made for families or groups that include children. We ask that a parent, guardian or authorized adult provide any information about children that is genuinely needed to arrange travel, and avoid including unnecessary personal or sensitive details in open inquiry forms.

Our website may link to map services, messaging platforms or other external websites. We do not control their data handling practices. We recommend reviewing the privacy information of a third-party service before providing personal information directly to it.

We may update this policy as our website, booking features or privacy practices change, or when legal requirements develop. The latest version will be published on this page with its revision date. When additional notice is required by law, we will provide it in an appropriate way.