Clear Terms.Confident Journeys.

These Terms & Conditions explain the general conditions for using oldoasissafari.com and requesting or arranging services presented by Old Oasis Safari & Hotel in Bahariya Oasis, Giza Governorate, Egypt (referred to here as “Old Oasis,” “we,” “our,” or “us”).

The website describes accommodation, desert safaris and related travel assistance. A particular reservation may also have specific terms, inclusions or instructions supplied during the booking process or in a written confirmation. Those service-specific details form part of the agreement for that reservation.

If a specific confirmed booking term differs from general information on this page, we will review the difference with you. Nothing on this page is intended to override mandatory rights or protections under applicable law. The legal entity responsible for your specific reservation should be identified in the relevant booking documents or explained upon request.

Sending a message, completing our Contact Form 7 inquiry form, requesting a custom safari or starting a WhatsApp conversation does not in itself confirm a reservation or guarantee any service, date or price.

A booking is confirmed only when the relevant booking channel or our team clearly communicates acceptance and confirmation of the requested service, together with applicable arrangements. An automated acknowledgment that we received an inquiry should not be treated as a confirmed booking unless it expressly says so.

Please check all names, dates, guest numbers, services and contact information before submitting a booking. Let us know promptly if something in a confirmation appears incorrect.

Our Stay page provides information about accommodation at Old Oasis. Room availability, rates, occupancy conditions, check-in and check-out arrangements, and any included meals or amenities are determined by the details of the selected accommodation offer and the confirmation you receive.

Hotel inquiries and reservation requests may require review and approval. A submitted room request alone is not a promise that a particular room or date is available. When an accommodation booking tool is used, follow the status and messages shown during the booking process.

Special requests—such as a preferred room location, early arrival or additional services—are subject to confirmation. Please communicate relevant accessibility or other essential requirements before booking so their feasibility can be discussed.

Our Safari Tours page presents available desert journeys, while Customize Your Safari lets you ask about a tailored experience. A tailored request is a planning conversation, not a confirmed itinerary.

Tour duration, routes, guide arrangements, vehicle type, meals, entrance fees, pickup and drop-off, camping and hotel nights are not automatically included in every tour. What is included is determined by the specific tour description and the arrangements confirmed for your reservation.

Some desert activities or routes may depend on local permissions, access restrictions, conditions and practical considerations. We will discuss material itinerary adjustments where reasonably possible before departure.

Website prices, when displayed, may relate to a particular date, room, group size or set of inclusions. Pricing and availability can change before a booking is confirmed. An individual quotation applies only to the services, travelers, dates and validity period stated in that quotation.

Before accepting an offer, please review what is and is not included. Expenses such as transport from Cairo, attraction or park entry fees, optional activities, additional meals, private arrangements or extra nights should not be assumed included unless confirmed expressly.

If a genuine mistake or inconsistency is identified in a published rate or itinerary before confirmation, we will clarify the correct details and provide the opportunity to decide whether to proceed. We will not treat an obvious website display error as a final confirmed offer.

Where a payment or deposit is required, the amount, accepted method, currency, timing and any applicable conditions will be communicated before you agree to the reservation. Different accommodation and safari products may have different arrangements.

Do not send payment details or card numbers through a general inquiry form or an unsolicited WhatsApp message. Use only payment instructions you have verified through an official Old Oasis contact or the relevant secure booking channel.

Any bank charges, currency conversion costs or third-party payment fees should be checked with the payment provider and in the applicable offer. Please retain your booking confirmation and payment records.

Cancellation, amendment and refund conditions must be stated for the specific booking before payment or final acceptance. They may differ between hotel stays, standard safaris, personalized itineraries and arrangements involving third parties.

If you need to cancel or change your plans, contact us as early as possible at booking@oldoasissafari.com and provide your confirmation details. Any applicable charges, refund eligibility and processing arrangements will be assessed in line with the agreed booking conditions and applicable law.

We do not publish a universal cancellation percentage, fixed refund deadline or non-refundable deposit rule in these general terms. Those conditions should not be assumed until the separate Booking & Cancellation Policy and individual booking terms have been approved and made available.

Desert journeys take place in a natural environment. Weather, temperature changes, terrain, visibility, local access restrictions and travel conditions can affect the experience and may require a reasonable change to the planned route, schedule or activity.

For everyone's safety, travelers should follow relevant instructions from guides and local authorities and avoid leaving the group or attempting activities beyond their ability. If a planned experience cannot proceed safely or lawfully, we will explain the situation and discuss available options where practicable, subject to the agreed booking terms and applicable law.

Photographs and sample itineraries illustrate the type of experience offered; they are not guarantees of particular wildlife, weather, scenery at a specific time or identical camping conditions.

Travelers are responsible for checking their passport, visa and entry requirements and for following instructions applicable to their journey. Consider obtaining suitable travel insurance that covers the activities you plan to undertake, including desert travel where relevant.

Please notify us before finalizing arrangements about mobility needs, relevant health or dietary requirements, and any other circumstances that may affect safe participation, while sharing only the information necessary for planning. We will discuss whether reasonable arrangements can be made, without guaranteeing that every activity can accommodate every requirement.

Children must be supervised by their parent or responsible adult. Travelers are expected to respect other guests, the guides, local communities and protected natural areas, and to comply with applicable rules.

Events outside reasonable control—such as severe weather, official restrictions, public safety incidents, transport disruption or closure of an area—may affect availability or the ability to provide particular services.

Where this happens, we will communicate material changes as reasonably possible and seek to explain options for rescheduling, alternative arrangements or the handling of payments and refunds under the agreed terms and applicable law. No clause here removes legal rights that cannot lawfully be excluded.

Some requested arrangements may involve separate transport operators, attractions, payment services or other independent suppliers. Their own conditions may apply when you contract directly with them or where we explain supplier-specific requirements as part of an agreed package.

Links from our website to external services, including maps and WhatsApp, are offered for convenience. Third-party websites and applications are governed by their own terms and privacy practices. We are not responsible for maintaining the content of unrelated external websites.

Please take ordinary care of your personal belongings, especially during travel and outdoor activities. If you lose an item or encounter damage, notify our team promptly so we can assist in reviewing the circumstances.

Guests are expected to treat hotel facilities, vehicles, equipment and natural environments with care. Any question about loss or damage will be considered according to the facts, confirmed booking terms and applicable law; this policy does not impose an automatic charge or blanket waiver of rights.

We work to present accurate descriptions of the hotel, destinations and experiences, but website content may be updated as services, access or conditions change. General travel articles are provided as planning information rather than individual legal, medical or immigration advice.

Text, designs and photographs owned by Old Oasis may not be republished for commercial purposes without permission, except where use is allowed by law or the material belongs to another rights holder. You may browse the site and use its contact and inquiry functions for legitimate purposes.

Please do not submit false booking information, interfere with site functionality or attempt unauthorized access to our systems.

We aim to deliver confirmed services with reasonable care and to address problems fairly. The extent of any responsibility for a particular booking depends on the confirmed services, the circumstances and the law that applies.

Nothing in these terms excludes or limits any liability or consumer right that cannot legally be excluded or limited. If you believe a service differs materially from what was confirmed, please notify our team promptly with the relevant details so we can review the concern and discuss an appropriate response.

How we handle information sent through contact forms, WhatsApp and booking tools is explained in our Privacy Policy.

By giving us your contact details in an inquiry, you are asking us to use them to respond to that inquiry. Submission of an inquiry does not automatically enroll you in promotional messages.